The concept is the redesign of the Ukrainian logistic service application. Nova Poshta is a postal and courier company that provides express shipping of documents, freight, and parcels for individuals and businesses.

novaposhta

The concept is the redesign of the Ukrainian logistic service application.

ClickHook is a workflow and lead management service based on the experience of interacting with the UX of client products.

Calgary, Canada

clickhook

hours of team work for fully app update

fixed bugs and errors

rendered layouts from scratch

The data management system for team roles, leads, SMS, and e-mail campaigns should take into account user preferences and choices. FTL specialists have developed a cyclical algorithm, which will rely on basic filters and system presets while preserving account data and access modes in the absence of user choice.

Implementing custom settings

The FAQ block of applications should take into account current issues, and also be changeable with the prospect of growth and development of the application's functionality. FTL engineers integrated an API that allowed editing the FAQ block at the request of the service owners without the constant involvement of mobile developers.

Deploying an API to create a flexible and modifiable FAQ block

The FTL team has integrated a consolidated customer contact history form directly into the lead profile for ease of user search, tracking hierarchy of interactions, and flexible scheduling. So, an authorized employee of the company could always track the date of the last interaction, the channel of interaction, and a short summary of the result of the contact.

Omnichannel history of interaction with leads

To optimize interaction with leads, FTL specialists created a single dashboard for contacts with current leads. So, within the panel, the authorized employee could track the progress of work with the lead, see the latest contacts from the resume, receive reminders of actions concerning the lead. The design of the panel was carried out considering the trends of nativeness and color concentration.

Creation of a single dashboard for each employee

Medspoke is a platform for automating the remote certification of healthcare professionals in any of the 50 states of America.

medspoke

CME hours were entered through the service

tracking the expiration of licenses and certificates through the service

documents were uploaded through the platform by customers

unique users have used the service for all the time

Dmitry and his team were very responsive and excited to help us kickstart our project. We enjoyed working and collaborating with them. Their knowledge of best practices and testing were high-quality assets for helping us stay on track. I am glad we found them.

Previously, doctors used the Medspoke service only when the CME had already expired or was about to expire, as a result of which, after the extension of the documentation, the client could no longer contact the company. The introduction of the notification server made it possible to inform previously registered users about the license expiration in 180 days. Besides, in the client's office, the user could view information about all certificates and licenses with the display of their expiration dates in the order of the closest ones. IT increased customer loyalty through timely renewals of medical licenses and expanded the number of services provided through the return of lost users.

Server for notifying doctors about the expiration of a certificate or license

Since the renewal of a medical license required the development of CME hours in different areas and specializations, each client had to provide the manager with the entire list of completed classes. Only in this case, the specialist could provide license renewal services. It significantly confused the client and slowed down the process, resulting in doctors abandoning the MedSpoke service. The trekker introduction enables systematization of all the information on the CME of each client, considering requirements for the license type, specialization and norms of each of the 50 US states. Each client could view the progress by points and domains to select the required one and speed up the license renewal.

Development and implementation of the CME tracker

Previously, to renew certificates and documents, the doctor-client had to manually fill out complicated forms for many lines with personalized information, which required the use of piles of papers. The FTL team developed and implemented an editor that automatically used data from the documentation already uploaded by the client to autocomplete the lines of all applications with automatic validation of the document with the client's electronic signature.

Implementing a client-oriented document editor

POLISHEDclub is a PaaS solution for remote interaction between nail service providers and clients, which helps to optimize the ordering and serving processes in real-time.

polishedclub

months from idea to the product ready for launch

types of custom functions

for the entire product development

 languages support: English and Chinese

We built dispatching algorithms, which consider the peculiarities of food demand and offers from masters on the platform. Thus, the client can choose either one specific service or a combined one. Flexible subscription model provides customers with a broader choice even among a limited list of services: depending on the order urgency and other premium features.

Development of dispatching solutions

To reduce production and time costs for manicurists without compromising on-time customer service, FTL specialists have implemented an order routing function. So, the master could receive orders directly in the existing service area. And customers were served by a specialist from the nearest locations. Besides automated algorithms, a POLISHEDclub manager could manually rank orders and distribute masters among priority orders. It allowed managing priority, which enabled the business to achieve its goals.

Order routing

The projects specific was a large volume of executable scenarios: from the sides of working with master, clients and management of project specialists. The FTL developers built API based on the maximum load and the number of requests processed to ensure the highest resilience of the SaaS platform and the smooth operation of web and mobile applications.

A flexible and stable system of data exchange operations

We simplified the personal account screen and added an "Edit" function to change an email or other personal data when needed. Also, we added bonus data and deposit data as now the Nova Poshta has its own payment system. The goal was to create a user-friendly design by reorganizing and optimizing the screen place.

User’s account

I like the idea of the 4 squares on the home-hero screen because it looks simple and clear. Nevertheless, we reorganized the home-hero screen a little bit. We succeeded in improving the accessibility by placing the client's card at the bottom,  so the thumb of the right hand can tap it much faster and easier. We also eliminated a large red space and made accents on the important UI elements only.

Home screen redesign

“To be user-friendly” means to be friendly to the users on each screen, understanding their needs and goals. We designed a map section to help users find the nearest department of the Nova Poshta, pave the fastest route, and get or send the parcel.

Find shippinng branch

Sure, we redesigned the payment screen, and now it is possible to pay for the services using the application to improve the User experience, so you don't need to pay at the department. We placed a shipment that needs to be paid at the top of the screen, so it's very easy to notice it. It's always good when such information is located in a prominent place.

Redesign of the logistic service application

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