The concept is the redesign of the Ukrainian logistic service application. Nova Poshta is a postal and courier company that provides express shipping of documents, freight, and parcels for individuals and businesses.

novaposhta

The concept is the redesign of the Ukrainian logistic service application.

POLISHEDclub is a PaaS solution for remote interaction between nail service providers and clients, which helps to optimize the ordering and serving processes in real-time.

polishedclub

months from idea to the product ready for launch

types of custom functions

for the entire product development

 languages support: English and Chinese

We built dispatching algorithms, which consider the peculiarities of food demand and offers from masters on the platform. Thus, the client can choose either one specific service or a combined one. Flexible subscription model provides customers with a broader choice even among a limited list of services: depending on the order urgency and other premium features.

Development of dispatching solutions

To reduce production and time costs for manicurists without compromising on-time customer service, FTL specialists have implemented an order routing function. So, the master could receive orders directly in the existing service area. And customers were served by a specialist from the nearest locations. Besides automated algorithms, a POLISHEDclub manager could manually rank orders and distribute masters among priority orders. It allowed managing priority, which enabled the business to achieve its goals.

Order routing

The projects specific was a large volume of executable scenarios: from the sides of working with master, clients and management of project specialists. The FTL developers built API based on the maximum load and the number of requests processed to ensure the highest resilience of the SaaS platform and the smooth operation of web and mobile applications.

A flexible and stable system of data exchange operations

Setter is a startup in PropTech sphere that is a hydride platform for house management through a single point of interaction with all services and experts.

setter

Years of experience of the setter team on construction and household management

Repair and household maintenance services platform permits to manage

Finananced by investors Due to participation in Reach CANADA 2020 accelerator, the startup

As a result of the implementation of the multichannel interaction strategy, the process of control and servicing users' inquiries gets complicated. FTL specialists developed a universal administration panel that permits monitoring users' queries quickly and conveniently 24/7. Setter managers could manage the priority of orders, working schedule, and service client's requests faster. As a result, managers' load with routine works decreased, and the productivity of the startup team increased.

Development of the unified platform management system 

Setter includes more than 100 household repair and maintenance services; many of them require to carry out works with the purchase of construction materials or components. Earlier, the company had to purchase the required list of materials at its own expense, which was frozen in service until completion of the order. Introduction of the deposit system into the payment form with the preliminary calculation of necessary costs for purchase and reservation of expenses on the service is a solution to the problem. It simplified the working process and saved large funds of the company.

Functionality extension of client payment form

As the startup operates simultaneously in 2 countries, earlier, the Setter offered services for all regions, ignoring individual needs of households. It complicated choice of necessary tasks and users could be confused while using the app. FTL specialists developed the service selection algorithm based on the users' IP. Due to the integrated option, a user from the USA and Canada, first of all, gets offers, considering geolocation, household problems typical for climate, and actual user inquiries of a specific location. As a result, services were personalized without the development of separate platforms for every country.

Personalization of the companys' services to geolocation filters

Imagine that you desperately want to have a salad. And you have little time to order and receive it.<br><br> This concept is a clear solution where a user can select a salad or ingredients, pickup location, and get the checkout with payment.

pickfood

Imagine that you desperately want to have a salad. And you have little time to order and receive it.

We placed an order at the top of the screen, so it is always visible to the user. He shouldn't worry about the order or keep in mind what he has chosen at the previous step. 

We also decided to add an "Add to your order" block to provide the possibility to add a drink or something else to the salad. It's a common pattern for food apps. 

So, we provide a simple ordering process. The user is focused on filling the checkout data, and when he goes to the next step, we will show the status of the order to eliminate the user's fears about food expectation. An Order can be canceled with one button while food is being cooked.

Check out

Firstly, the map helps the user to find the nearest restaurant and then easily get to the pickup point to receive a salad.

Get your order

On the salad screen, the user can see the full salad's description, weight, price, calories, etc. It's possible to delete any ingredient or add a new one. It’s useful if someone has an allergy to any ingredient.

We made the process of adding new ingredients maximally obvious, so when the user adds a new ingredient from the "Add to your salad" block, he will see the figures, which mean the amount of ingredients added. It will clearly show you how many ingredients were added. At the same time, it's possible to delete ingredients by a tap on the icon.

Product page design

We simplified the personal account screen and added an "Edit" function to change an email or other personal data when needed. Also, we added bonus data and deposit data as now the Nova Poshta has its own payment system. The goal was to create a user-friendly design by reorganizing and optimizing the screen place.

User’s account

I like the idea of the 4 squares on the home-hero screen because it looks simple and clear. Nevertheless, we reorganized the home-hero screen a little bit. We succeeded in improving the accessibility by placing the client's card at the bottom,  so the thumb of the right hand can tap it much faster and easier. We also eliminated a large red space and made accents on the important UI elements only.

Home screen redesign

“To be user-friendly” means to be friendly to the users on each screen, understanding their needs and goals. We designed a map section to help users find the nearest department of the Nova Poshta, pave the fastest route, and get or send the parcel.

Find shippinng branch

Sure, we redesigned the payment screen, and now it is possible to pay for the services using the application to improve the User experience, so you don't need to pay at the department. We placed a shipment that needs to be paid at the top of the screen, so it's very easy to notice it. It's always good when such information is located in a prominent place.

Redesign of the logistic service application

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