Platform For Construction Suppliers
Background
Customer Request
Challenges & Solutions
Challenges
Problems with transactions
The point was to develop a payment ecosystem from scratch. The platform had to guarantee that the supplier would receive payment from the customer quickly and securely.
The importance of feedback
According to the results of the analysis of the project's TA, both suppliers, and their customers are interested in receiving feedback. This presented us with another challenge: to set up a simple and convenient interaction.
Routine tasks and specific workflows
A supplier's business involves many routine tasks. At the same time, each company has its own unique work characteristics. This means that we had to not only automate processes but also ensure the flexibility and adaptability.
Need for continuous data exchange
One of the important challenges we faced was to ensure continuous data exchange with corporate systems. This was necessary to keep data on orders, payments, and other aspects of operations current and consistent.
Solutions
Creating a flexible payment system
The FTL team has added several ways to accept customer payments (credit cards, ACH) without fees. We offered a number of other possibilities: payment via an online portal, email and even text, deposits in a few clicks, etc.
Development of an email/text notification system
We made sure that the supplier could exchange important information with the customer. The notification system allows you to provide feedback about system events such as failed payments, new invoices, the last day of the payment discount.
Integration with ERP systems and data synchronization
FTL provided easy integrations between the ERP system of the supplier and the customer. Synchronization of invoices, contacts, and payments in both directions is possible. We also created seamless remote access and set up real-time updates.
Implemented automation and customization tools
We enabled suppliers to automate time-consuming manual tasks. For example, emails, phone calls, and post-it notes. Now the company can assign them to its customers and employees.
project facts
main features
A/R Tools
The platform enables efficient receivables management. A supplier can create P2P cycles (from purchase to payment), payment plans, and deposits in minutes. And automatically apply payments, track collection progress, and view the A/R portfolio with full reporting at any time. Such features help simplify invoice payments for customers and ensure on-time payments.
Flexible online payments
The main purpose of the platform is to receive payments from customers. All types of payment are accepted: credit and debit cards, ACH. Additional methods are also available: text, email, or online portal. The provider will not be charged for receiving the money. In addition, they can reduce processing fees by implementing credit card surcharge pricing. A customer can automatically pay invoices several days before their due date, which is convenient for both parties. A supplier can set invoice payment rules for both early and delayed automatic payments.
Communication with customers
We have provided a system of notifications (email, text) to provide feedback. So the supplier can inform the client about essential moments related to payments (invoices, discounts, penalties) and remind about the payment. Every customer has access to key information about invoices and purchase history at any time through the customer portal. This is another opportunity for suppliers to ensure transparent cooperation and build stickier relationships with customers.
Technologies used
Customer Review
Faster Than Light has impressive work quality, and their developers are comparable to any the client could’ve found locally. They’re dedicated to the product’s success and provide great input on how to improve it. The project is managed in ZubHub, and the partners have daily and weekly meetings.