PaaS solution for nail service providers and clients
Background
Customer Request
Challenges & Solutions
Challenges
Lack of user management system
The platform was developed with a two-channel interface for clients and masters. The SaaS model required a flexible management system to enhance user experience and increase service demand.
No options to track users' location
To attract more manicurists and clients, orders needed instant acceptance without waiting for confirmation. The lack of online maps and geolocation features risked losing users due to a negative app experience.
The threat of non-payment for services
The lack of an online payment system led to issues with cash payments, such as no change available or tariff conversion without manager approval. It also made it harder for POLISHEDclub to oversee operations effectively.
Solutions
Development of a multi-level access system with priority administration
FTL specialists developed a multi-level access system with order administration for POLISHEDclub. This flexible control tool enabled managers to distribute orders based on priority, proximity, cost, and other criteria.
Integration of GPS-tracking system
Introducing a geo-transmission system optimized order acceptance, allowing masters to handle maximum workload while users tracked specialists' movements for manicure services, reducing customer loss and improving workload distribution.
Implementation of a cashless payment system
Integration with the payment system for automatic non-cash payments would significantly increase user loyalty to the application, as well as create the most controlled and secure payments from the platform.
project facts
main features
Development of dispatching solutions
We built dispatching algorithms, which consider the peculiarities of food demand and offers from masters on the platform. Thus, the client can choose either one specific service or a combined one. Flexible subscription model provides customers with a broader choice even among a limited list of services: depending on the order urgency and other premium features.
Order routing
To reduce production and time costs for manicurists without compromising on-time customer service, FTL specialists have implemented an order routing function. So, the master could receive orders directly in the existing service area. And customers were served by a specialist from the nearest locations. Besides automated algorithms, a POLISHEDclub manager could manually rank orders and distribute masters among priority orders. It allowed managing priority, which enabled the business to achieve its goals.
A flexible and stable system of data exchange operations
The projects specific was a large volume of executable scenarios: from the sides of working with master, clients and management of project specialists. The FTL developers built API based on the maximum load and the number of requests processed to ensure the highest resilience of the SaaS platform and the smooth operation of web and mobile applications.
Technologies used
