PaaS solution for nail service providers and clients
POLISHEDclub is a PaaS solution for remote interaction between nail service providers and clients, which helps to optimize the ordering and serving processes in real-time.
Background
Customer Request
Challenges
- Lack of user management system
The platform development was based on implementing of the two-channel interface: for clients and masters. Interaction within the SaaS model required a flexible system for management and administration to improve user experience and sustained demand for service.
- No options to track users' location
Attracting a larger number of both manicurists and clients required the fastest possible order acceptance without waiting for confirmation. Shortage of integration with online maps and geolocation transfer functions could lead to users to the users lose as a result of a negative experience with the application.
- The threat of non-payment for services
The absence of an online payment system caused potential difficulties in paying for services in cash on the spot: a master could have no change, conversion of services tariffication without agreement with a manager, etc. Besides, it would complicate the control over the operation from POLISHEDclub.
Challenges
Solutions
- Development of a multi-level access system with priority administration
The FTL specialists built the multi-level access system with order administration option from the side of POLISHEDclub. It allowed introducing a flexible control tool for company managers, with the help of which orders would be distributed according to priority, proximity, cost and other criteria.
- Integration of GPS-tracking system
Introduction of a system for constant data geo-transmission enabled optimizing the order acceptance system to offer the maximum workload for masters, and users - tracking the specialists’ movement online for manicure services. It reduced the risk of losing customers and improved the process of distributing the workload among the performers.
- Implementation of a cashless payment system
Integration with the payment system for automatic non-cash payments would significantly increase user loyalty to the application, as well as create the most controlled and secure payments from the platform.
Solutions
months from idea to the product ready for launch
types of custom functions
for the entire product development
languages support: English and Chinese
Main features
Development of dispatching solutions
We built dispatching algorithms, which consider the peculiarities of food demand and offers from masters on the platform. Thus, the client can choose either one specific service or a combined one. Flexible subscription model provides customers with a broader choice even among a limited list of services: depending on the order urgency and other premium features.
Development of dispatching solutions
Order routing
To reduce production and time costs for manicurists without compromising on-time customer service, FTL specialists have implemented an order routing function. So, the master could receive orders directly in the existing service area. And customers were served by a specialist from the nearest locations. Besides automated algorithms, a POLISHEDclub manager could manually rank orders and distribute masters among priority orders. It allowed managing priority, which enabled the business to achieve its goals.
Order routing
A flexible and stable system of data exchange operations
The projects specific was a large volume of executable scenarios: from the sides of working with master, clients and management of project specialists. The FTL developers built API based on the maximum load and the number of requests processed to ensure the highest resilience of the SaaS platform and the smooth operation of web and mobile applications.
A flexible and stable system of data exchange operations
