Clothing And Accessories Styling Platform
Background
Customer Request
Challenges & Solutions
Challenges
Heroku hickups
The company was using Heroku to deploy and manage the product. We found that short-term outages occurred from time to time. We diagnosed the cause of the problems and suggested a fix to prevent such downtime in the future.
Difficulties at different stages of the SDLC
The client was interested in us improving some SDLC processes (including testing and deployment) and updating outdated technology. This had to improve performance and reduce errors.
Need to adjust payment and delivery processes
The customer base is constantly growing, and the number of purchase requests is increasing monthly. There was a need to expand payment methods and track many parcels. Integration with corresponding services was one of the key tasks.
Adapting to warehouse employees
The company planned to scale from one warehouse to multiple warehouses. All warehouses had to be tracked with an online service shared between the employees and the warehouse.
Solutions
Heroku optimization
The FTL team has made efforts to optimize performance, including setting up threshold alerts Heroku. Now, when a web server accumulates failed requests above a set threshold, developers are notified.
Improved development and testing
We performed a set of tasks to make SDLC processes simpler and more efficient and the product highly productive. In general, we are moving from legacy technologies towards lighter and faster new ones.
Integration with payment system and trackers
FTL analyzed the systems that can meet the requirements of e-commerce and logistics in executing payments and tracking parcels. We chose Braintree's solution to provide secure payments in the U.S. through PayPal and Venmo, digital wallets.
UI improvements for warehouse crew
We rethought the UI in terms of convenience and clarity for each warehouse employee. In addition, we added support for new devices (aka screen optimizations), which made it easier for users to interact with the system.
project facts
main features
Online payments via Braintree
The Braintree payment system has opened up new possibilities for transactions. It is the only platform in its industry that seamlessly integrates such a set of payment methods: PayPal, Venmo (for the US), digital wallets, and cards (credit, debit). Thanks to this, the company was able to optimize its business operations and guarantee 100% payment security to its clients.
Accurate parcel tracking
The trackers automatically collect information from the various postal service sites and logistics companies that nadineWest works with. This includes market giant DHL, which picks up all the parcels daily as a huge truck. Employees of nadineWest can monitor the entire process: from when the goods are sent to when the customer receives them. And, if necessary, notify the customer when their order is shipped (in transit, delayed, delivered, etc.).
Friendly UI
We improved the user interface of the online service, which is used daily by stylists and the warehouse team. It became easier to perform routine standard business processes: analyze quiz results, make item lists for each client, print zebra codes for shipment and return, process return requests. Staff productivity increased by at least 30%.
Technologies used
