Medspoke is a platform for automating the remote certification of healthcare professionals in any of the 50 states of America.
CME hours were entered through the service
tracking the expiration of licenses and certificates through the service
documents were uploaded through the platform by customers
unique users have used the service for all the time
Previously, doctors used the Medspoke service only when the CME had already expired or was about to expire, as a result of which, after the extension of the documentation, the client could no longer contact the company. The introduction of the notification server made it possible to inform previously registered users about the license expiration in 180 days. Besides, in the client's office, the user could view information about all certificates and licenses with the display of their expiration dates in the order of the closest ones. IT increased customer loyalty through timely renewals of medical licenses and expanded the number of services provided through the return of lost users.
Since the renewal of a medical license required the development of CME hours in different areas and specializations, each client had to provide the manager with the entire list of completed classes. Only in this case, the specialist could provide license renewal services. It significantly confused the client and slowed down the process, resulting in doctors abandoning the MedSpoke service. The trekker introduction enables systematization of all the information on the CME of each client, considering requirements for the license type, specialization and norms of each of the 50 US states. Each client could view the progress by points and domains to select the required one and speed up the license renewal.
Previously, to renew certificates and documents, the doctor-client had to manually fill out complicated forms for many lines with personalized information, which required the use of piles of papers. The FTL team developed and implemented an editor that automatically used data from the documentation already uploaded by the client to autocomplete the lines of all applications with automatic validation of the document with the client's electronic signature.
Dmitry and his team were very responsive and excited to help us kickstart our project. We enjoyed working and collaborating with them. Their knowledge of best practices and testing were high-quality assets for helping us stay on track. I am glad we found them.